"That which we are, we are;
One equal temper of heroic hearts,
Made weak by time and fate, but strong in will...
To Strive, To Seek, To Find, and not to Yield..."

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Undergraduted Student

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Undergraduate Certificate


AA 5 Stars Training Certificate


Passion Player Certificate


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  • Being chosen as Ambassador for InterContinental Hotels Group company from over 345,000 employees distributed in 4,500 Hotels in nearly 100 countries. Managed as Deputy Residential Service Lead a residential accommodation building in the Olympic and Paralympic Village with a capacity of 1,900 beds divided in 6 blocks and over 2,500 athletes/officials.
    Report to the Residential Services Lead (RSL), was fully responsible for the management of the front desk services, including guest welcome, issue resolution, concierge services and customer service.
    I liaised with other service delivery partners including the local housekeeping and facilities manager, to ensure a high standard of operational delivery within our accommodation building.
    Whilst Nationals Olympic Committee/National Paralympic Committee Chef de Mission relations are the responsibility of the NOC/NPC Relations Team, I was aware of the key client groups within our accommodation zones (NOC/NPC Chef de Missions) and deal with them daily to ensure that any operational issues were quickly resolved and reported through the right channels.

  • While working at the Holiday Inn London Camden Lock as Senior Duty Manager / Senior Guest Relations Manager, achievement as selected for being chosen as Intercontinental Hotels Group Ambassador for the London 2012 Olympics and Paralympics Games as Deputy Residential Service Lead arriving at the Stratford Olympic Village the 1st June 2012.

  • As Duty Manager / Guest Relations Manager at the Holiday Inn in London Camden Lock, 2011 Motivator Award for being an extraordinary influence to the entire Camden Lock Team throughout the Year. Exceptional Result bringing a new promotion as Senior Duty Manager / Senior Guest Relations Manager job position.

  • As Guest Relations Agent for the Plaza on the River Club and Residence in London and the Park Plaza Riverbank Hotel, Company certificate as Best Passion Player of February 2010.
    Increases of customer service provide feedbacks, suites and restaurant sales, number of guest coming back. Strong decrease of complaints by highly super visioning the customer service provide during the guest stays.
    Many excellent feedbacks published in TripAdvisor and Medallia increasing Hotel popularity index and up to 93% positive reviews.

  • As Guest Service / Business Centre Attendant at the Park Plaza Riverbank Hotel in London, increase of the customer service feedback by the introduction of Customer Service Increase Project “CSI”.

  • As Front Office Assistant Manager at the Windermere Hotel in London, full time contract plus a hospitality management training program able to produce an excellent understanding of the customer service provided.

  • As Student at the European School of Economics e/o University of Buckingham in London, Bachelor of Arts (Honors) in International Business, Second Class Honours Upper division student with Specialization in Hospitality Management.

Congratulation Letter from Mayor Boris Johnson

Iintercontinental Hotels Group Contratulation Letter

Holiday Inn London Camden Lock Motivator Award Certificate 2011



Emplyee of the Month Original Certificate signed by General Manager

Original Undergraduate Certificate by University of Buckingham

"CSI" Customer Service Increase Project





"Assistant Manager at Redefine International Hotels Management LTD / IHG"

"Deputy Residential Service Lead during the London 2012 Olympic and Paralympic Games"

Assistant Manager at Redefine International Hotels Management LTD / IHG

Redefine International Hotels LTD / IHG Ambassador

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Motivator of the Year 2011 - Holiday Inn London Camden Lock


Intercontinental Hotels Group Congratulation Letter


Congratulation Letter from Mayor Boris Johnson



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