"That which we are, we are;
One equal temper of heroic hearts,
Made weak by time and fate, but strong in will...
To Strive, To Seek, To Find, and not to Yield..."

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Undergraduate Certificate


AA 5 Stars Training Certificate


Passion Player Certificate


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Have full control of ensuring that all guests needs are met. Monitor arrival lists and function sheets to ensure all VIP's are met and given a special welcome into the Hotel;
assist the Reception department to ensure that all quality standards are met;
main point of contact for all large group bookings coming at the Hotel;
deal with complaints and ensure the Guest is satisfied with the outcome and compensation;
arrange any special requirements that the Guests may have in advance to their arrival;
assist with concierge in the running of the department; to ensure that during a duty shift, the whole hotel functions smoothly;
to handle difficult situations, including emergencies;
to carry out handover procedures at start and end of duty shift;
write and read handover logs and incident reports;
ensure that management are kept informed of problems and opportunities;
ensure that departments are able to cope with business levels and organize assistance where required; be present in areas which are under pressure (e.g. Reception during busy check-in/out, Restaurant during breakfast);
handle problems and difficult situations on behalf of management if not on site;
deal with emergencies, e.g. fire alert, accident, security alert;
deal with official visitors, e.g. EHO, Fire Officer in the absence of management;
carry out staff suspension in the event of serious misconduct;
handle GR float and monitor security of cash, keys and stock;
to ensure that all reservations received are accurately entered into our system and that payment details are guaranteed as per reservations procedures;
to deal with all telephone, fax and email enquiries in a prompt and professional manner in accordance with company standards ensuring accuracy and attention to detail at all times;
to be fully conversant with all reservation procedures including cancellations and no-shows, and adhere to these procedures at all times;
to be fully aware of all rates and promotions and to quote such rates in line with hotel standards ensuring maximum occupancy and rate are achieved at all times;
to deal with all internal and external customers in a professional manner to ensure complete satisfaction and high customer services at all times whilst adhering to hotel standards;
to cross sell at all times all revenue generating opportunities;
to develop and maintain customer relations to the highest standard, answering all telephones promptly and correctly as per hotel standards.





"Assistant Manager at Redefine International Hotels Management LTD / IHG"

"Deputy Residential Service Lead during the London 2012 Olympic and Paralympic Games"

Assistant Manager at Redefine International Hotels Management LTD / IHG

Redefine International Hotels LTD / IHG Ambassador

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Motivator of the Year 2011 - Holiday Inn London Camden Lock


Intercontinental Hotels Group Congratulation Letter


Congratulation Letter from Mayor Boris Johnson



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