Giovanni Valentini.com

"That which we are, we are;
One equal temper of heroic hearts,
Made weak by time and fate, but strong in will...
To Strive, To Seek, To Find, and not to Yield..."




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Undergraduted Student

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Undergraduate Certificate

 


AA 5 Stars Training Certificate

 


Passion Player Certificate

 


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+44 7503596415   

  +39 3936202704
Email: info@giovannivalentini.com
manager@giovannivalentini.com



Truly thank you for visiting my Website, I really look forward to hearing from you;

Do not hesitate to contact me if there is anything I can assting you with and It will be my pleasure to Serving you...


 

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Born in Italy, my love for people is a gift. I'm a creative, fast thinking, innovative, fast learner, responsible and outgoing person with exceptional customer service and decision making skills while being able to motivate and direct any team with a unique and passionate leadership style. Italian Mother Tongue, able to speak fluently English and Spanish, undergraduate in London and with more than 8 years working experience in UK, plus 5 in the rest of the world.

Promoted in Oct 2010 as Assistant Manager at Redefine BDL Hotels / InterContinental Hotels Group, largest independent hotel Management Company in the UK with 60 hotels under management, representing 6,700 rooms. Appointed to various project within the Redefine BDL Hotels portfolio as Project Development Manager. Launched and developed the first IHG "Open Lobby Concept" in Europe at the Holiday Inn London Brentford Lock. Pilot project for the Holiday Inn Brand. Currently still leading this project as well as managing as Project Leader the launch and development of the second IHG "Open Lobby Concept" in Europe at the Holiday Inn London Camden Lock.

Selected from InterContinental Hotels Group for the secondee programme for the London 2012 Olympic and Paralympic Games. Being chosen from over 345,000 employees distributed in 4,500 Hotels in nearly 100 countries. Managed as Deputy Residential Service Lead a residential accommodation building in the Olympic and Paralympic Village with a capacity of 1,900 beds divided in 6 blocks and over 2,500 athletes/officials.

High personal integrity, and able to relate to and create trust in everyone.

Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional team performance and customers' feedback.

Bachelor of Arts (BA) Honours degree in International Business with Specialization in Hospitality Management and Finance.

 



"To succeed I always believe in something and with such passion it becomes reality...!!!"


Experiences

Over 12 years proven expertise in Hospitality Management, Business Development, Marketing, Sales and Customer Service. Background in a wide range of countries and Hospitality Companies; excellent in resolving and solving problems and challenges even during working under pressure...


Achievements

Opened, launched and developed the first "Open Lobby Concept" in Europe at the Holiday Inn London Branford Lock. Pilot project for the Holiday Inn brand within the InterContinental Hotels Group portfolio.
Project Manager for the launch and development of the second "Open Lobby Concept" in Europe at the Holiday Inn London Camden Lock.
Opened and managed one of the Biggest Residential Accommodation Plots within the London 2012 Olympic and Paralympic Village.
Successfully motivated Staff across the Team resulting in exceeding Company Key Performance Indicators and increasing the Hotel's reputation through online Social Media and Guest Feedback. Awarded Hotel Motivator 2011 Holiday Inn London Camden Lock.
Introduced new products, designed new procedures, developed new plans and trainings resulting in increased productivity, guest satisfaction and team motivation.
Lead staff induction, knowledge and connection training. Increase departmental productivity by carrying out career development with underperforming staff members.
Awarded Passion Player Certificate for the Park Plaza Hotels and Resorts Company.

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Career History

Assistant Manager at Redefine BDL Hotels / InterContinental Hotels Group;
Deputy Resident Service Leader at the London 2012 Olympic and Paralympic Games, Stratford Village;
Senior Duty Manager / Senior Guest Relations Manager;
Duty Manager;
Guest Relations Manager;
Guest Releations Agent;
Business Centre Attendant;
Guest Service Centre Attendant;
Switchboard Attendant;
Front Office Assistant Manager;
Receptionist;
Marketing Manager Assistant.











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Education & Qualifications

BA (Hons) International Business with Specialization in Hospitality Management and Finance, The University of Buckingham c/o European School of Economics in Rome, New York and London;

Master Degree in English Language, Northampton Community College in USA...

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"Assistant Manager at Redefine BDL Hotels / InterContinental Hotels Group"

"Deputy Residential Service Lead during the London 2012 Olympic and Paralympic Games"


Assistant Manager at Redefine BDL Hotels / IHG



Redefine BDL Hotels / IHG Ambassador

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Motivator of the Year 2011 - Holiday Inn London Camden Lock


 

Intercontinental Hotels Group Congratulation Letter

 

Congratulation Letter from Mayor Boris Johnson

 

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